We are very proud of our products offering and intend to stand behind it. Oapex Ltd. warranties all of our products for 5 year from the date of
purchase.

Return Policy:

We offer an easy and flexible 15 days return guarantee. After you receive your order, if the furniture does not match your taste, or just plain
didn't meet your expectations, we will provide you with a refund – see below for more details. Please note when electing to return an item,
actual round trip freight charges will be deducted from your refund. In order to properly return the item, it must be in unused condition,
securely packaged inside its original packaging. All returns must be pre-approved before your return will be accepted. We will only accept a
return if you contact us within 15 days of delivery. Please note that unless the return or exchange is a result of an error on our part, we
cannot credit shipping or handling charges. Upon receipt of merchandise in good condition at our warehouse, your refund will be
processed.

Cancellations:

Please note that orders can only be canceled before they ship. If your shipment is en route, or you refuse an order, it will fall under our
standard return policy which is subject to a deduction of round trip shipping from your refund. We cannot cancel an order unless we receive
your request in writing to customerservice@oapex.ca prior to shipment. You must receive an acknowledgment from us confirming the
cancellation. There are no exceptions. Custom orders may not be canceled after 48 hours from the initial order.

Merchandise Damaged or Defective upon Receipt :

• All damage / defect claims must be filed with photos to us within 7 days of the receipt of your order. If you do not contact us within 7 days
of delivery regarding damage or missing parts & pieces, any repairs or replacement parts will be the financial responsibility of the
customer.
• Many damages may be easily repaired. If we determine that repair is impractical, you will be furnished a substitute unit of the same style.
• If any parts missing, we will take every effort to assist you in obtaining the necessary replacements as quickly as possible, and at no extra
cost to you. We do operate a robust parts operation at Oapex Ltd. In cases where common parts are missing or need replacement, we can
quickly obtain a part in order to complete your item.
• Although we make every attempt to deliver your furniture correctly and on time, accidents and delays do sometimes happen. Please note
that Oapex Ltd does not hold any financial responsibility nor will we compensate for unexpected time delays or home improvement. Should
an unexpected error occur on our part, we will work with you to remedy the situation as quickly as possible.

Should you have any questions, please feel free to e-mail us at:

customerservice@oapex.ca
Free shipping for wooden furniture kit across Canada & USA
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